The Triton

Boat Show News

Interior crew key to yacht’s image

ADVERTISEMENT

Interior crew are the front line of boat shows. Here are a few tips to great guest interactions that just might help sell that yacht.

Treat everyone in the same professional manner. You never know who may be looking; you could be welcoming the new owner aboard. Be pleasant and welcoming. Smile, extend your hand and say “Welcome aboard motoryacht ABC. Thank you for coming. Would you like to see her?”

Make sure you understand what you are expected to say. At a minimum, you should know who built it, how big and heavy it is, and who did the interior decor. Find out if you are expected to know about the performance of the boat, such as top speed, cruising range, how many gallons of fuel and water she holds, etc.

If the yacht is charter, have that charter pitch memorized. You are selling the boat and the crew here. What is the itinerary? What makes the crew special? What are the features of the guest areas that will convince them that this is the boat they have been dreaming about? Know your interior. Know what brand of china, crystal and flatware is onboard. Think of the details that make your team unique.

Keep brochures and all hand-outs tidy. Keep the pantries, the galley and the crew mess spotless. You may not relish the thought of strangers looking around the crew area, but to some buyers, this is an important feature.

After the tour, thank them for coming, help them off the boat, and make sure someone helps them with their shoes.

Alene Keenan is lead instructor of yacht interior courses at Maritime Professional Training in Ft. Lauderdale and writes The Triton’s Stew Cues column. She is the author of “The Yacht Guru’s Bible: The Service Manual for Every Yacht”, available on Amazon.

Related Posts...
Stew Cues: by Alene Keenan Wine knowledge is important to Read more...
Stew Cues: by Alene Keenan Standing in line at the Read more...
Stew Cues: by Alene Keenan When I join a boat, Read more...
Stew Cues: by Alene Keenan Most of the students in Read more...

Share This Post

One thought on “Interior crew key to yacht’s image

  1. Steve green

    All above is for naught if you have B.O. Ewwwwwwwww, boat odor. You can’t mask stinky binges, grey or black water tanks. Poop tank flies will also cast aspersions to potential owners.

    Tip to crew. Sometimes the less you talk the better chances of selling the boat.

    Also if you don’t know something admit it and ask the Capt or engineer

Leave a comment

Your email address will not be published. Required fields are marked *

Please answer the question below to leave a comment. * Time limit is exhausted. Please reload CAPTCHA.

Editor’s Picks

FLIBS17: Show tests yacht sale in duty-free FTZ

FLIBS17: Show tests yacht sale in duty-free FTZ

Foreign trade zone offers new options for foreign-flagged yachts By Dorie Cox M/Y Clorinda is able to do what few other …

FLIBS17: New FLIBS dates get rave reviews

FLIBS17: New FLIBS dates get rave reviews

By Dorie Cox Wednesday worked. For as long as most people remember, the Fort Lauderdale International Boat Show has started on Thursday …

USVI Charter Yacht Show previews season, post-hurricane cruising grounds

USVI Charter Yacht Show previews season, post-hurricane cruising grounds

By Carol Bareuther It felt like business as usual at the USVI Charter Yacht Show, hosted by the newly formed Virgin Islands Professional …

Gallery: Triton Networking at Longbow Marine

Gallery: Triton Networking at Longbow Marine

Nearly 300 captains, crew and industry pros joined us last night for Triton Networking at chandlery Longbow Marine in Fort Lauderdale. Low …

Featured Listings