Marine travel specialists ISSGMT will host Triton networking on the third Wednesday in April. All yacht captains, crew and industry professionals are welcome to join us April 16 at ISSGMT’s offices off 17th Street in Ft. Lauderdale from 6-8 p.m. for great casual networking.
Until then, learn more about from the yacht division team, Sales Manager Laurence Carlier and Sales Coordinator Shawn O’Brien.
Q. Tell us about ISSGMT.
ISSGMT is a travel agency dedicated to the yachting industry with a team of booking agents available 24/7/365. Due to the nature of the yachting industry, it is not usual for our clients to organize last minute travel and ISSGMT is able to respond quickly with agents on duty in Europe, USA and Canada.
The agency provides marine airfares on more than 50 airlines worldwide. Our goal is to present the best route at the best fare to our yachting clients, so, in addition to the marine airfare options, our agents also present regular published airfares including low cost (when available) if cheaper.
Q. Who can use your services?
Captains and crew members employed on a private vessel, technicians, engineers, surveyors and management personnel traveling to/from a vessel. In addition to crew themselves yacht operations/administration traveling on behalf of the vessel also qualifies; Brokers, surveyors, service technicians and management staff. Please note that a marine letter outlining the purpose of the travel and including the name of the vessel is required when flying on a marine airfare.
Q. We have heard of a crew rate, tell us more.
A marine airfare is a negotiated one-way refundable/changeable ticket with extra baggage allowance; therefore, the flight reservations can be changed or cancelled at minimum or no fee. It is convenient when vessels need to fly in crew. This way they don’t need to purchase a round trip and lose the other part of the ticket.
It is also cost effective, especially on international routes, as the one-way marine airfare will be cheaper than the published rate you would get online. The same rule applies for companies flying technicians, engineers to service the vessel – if they need to extend their stay we can change the dates at minimal or no fees.
Q. What is the difference between consolidated fares and crew fares?
Consolidated airfares are usually cheaper but the tickets will carry some heavy restrictions. Basically it’s fly it or lose it – the marine airfare gives you more flexibility as it is refundable and changeable.
So, it is best to use a consolidated airfare to book your vacation and use a crew fare to join the vessel.
Q. What is the best way for crew to connect with ISSGMT?
“We’re Always Open” so crew can email us 24/7 via email@example.com or call us anytime +1 954 761 9595 (we also have VOIP International numbers available).
Q. Is there an ISSGMT app?
Yes, we launched it last December because we want to stay connected 24/7/365. It’s available on Android and Apple phones. You can check your reservation, flight status, get live support and see where we are.
Q. Can crew manage their travel online?
Once the reservations are ticketed you can access your reservations via the app, however any changes need to be done by our agents – it’s easier for you.
Q. Can you help crew with visa and passport information?
We can provide basic information, however we would refer the crew member to a visa agency to make sure they get accurate information. But again, basic information can be accessed via the App.
Q. I need a flight tomorrow, is that possible?
But, of course. Up to one hour prior departure we can do it as there is no advance purchase requirement on marine fares. Give us a call and we’ll get you on a flight.
Q. How has your background helped you at ISSGMT?
Carlier: Coming from an airline background helps me relate with our clients regarding some frustrating travel situation based on my internal airline knowledge whether it’s a check-in, arrival, baggage or immigration issue. Also being raised in France helped me better connect with the yachting industry around the French/Italian Riviera. It’s zee French touch, ahah!!
O’Brien: Taking my previous marine travel agency experience and combining it with knowledge gained working for a yacht management company has given me a deep understanding and appreciation of how intertwined the two industries are, where their operations rely on each other, and how we can more efficiently work together.
Our staff’s backgrounds encompass everything from airline experience, hospitality, cruise line and yacht management operations. Because crew/maritime personnel travel is all we do, all of this comes into practical use every day and only serves to strengthen our understanding of the industry and our relationships with our clients.
ISS GMT is hosting Triton networking in the parking lot of its office at 1800 SE 10th Ave., Ft. Lauderdale (33316). SaltHub is co-hosting the event which will feature food and music. No RSVPs are required; just bring business cards to network and meet new people.
For more information contact Laurence at Laurence.Carlier@flyissgmt.com, +1 954-761-9595.