The Triton

Where in the World

Changes at Monaco Marine La Ciotat

ADVERTISEMENT

Monaco Marine La Ciotat in France has promoted Nicolas Genelot as general manager and created a new department — the Customer Success Department, headed by Aldric Bullot.


Nicolas Genelot

Genelot spent six years as a project manager at the yard before becoming a business developer. According to a company statement, his main objective is to improve customer care and service quality.

David Queva, who was the previous general manager following Eric Robert-Peillard’s resignation, has moved to the position of group operations director.

Bullot will serve as spokesman for customers for all internal services of the shipyard, according to the company. The objective of the department is to reach 100% retention rate among all the yachts that come to the shipyard, according to a company press release.

Aldric Bullot

“The challenge is to set the standard for the other shipyards and to instill full confidence to our customers,” Bullot stated. “Today, we have a customer retention rate of around 80%.”

Though based in La Ciotat, the Customer Success Department will extend to La Seyne-Toulon and Marseille, and then to the other shipyards by 2021.

Bullot is also charged with organizing events to strengthen the company’s bonds with clients.

The shipyard established a crew support department in 2018. For more information, visit monacomarine.com.

Related Posts...
By Tom Serio The ink had barely dried on Derecktor Read more...
By Dorie Cox A billboard on I-95 southbound has heralded Read more...
Feadship officially opened its purpose-built superyacht facility in the port Read more...
By Dorie Cox After breaking ground last summer, Port 32 Read more...
By Dorie Cox UPDATE: Local news reports that a yacht Read more...

Share This Post

Leave a comment

Your email address will not be published. Required fields are marked *

Please answer the question below to leave a comment. * Time limit is exhausted. Please reload CAPTCHA.

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Editor’s Picks

An unexpected visitor to a yard not yet opened

An unexpected visitor to a yard not yet opened

By Tom Serio The ink had barely dried on Derecktor Shipyards’ agreement to develop industrial waterfront in Ft. Pierce into a …

New owner revamps, reintroduces Lewis Marine

New owner revamps, reintroduces Lewis Marine

By Lucy Chabot Reed Fort Lauderdale-based Lewis Marine Supply, a 62-year-old chandlery, hosted an open house on Thursday to welcome …

Crew Coach: Inner purpose a powerful tool

Crew Coach: Inner purpose a powerful tool

Crew Coach: by Capt. Rob Gannon Working with people over the past decade as a personal coach, the concept of purpose arises quite …

Seahaven Superyacht Marina kicks off with Triton networking

Seahaven Superyacht Marina kicks off with Triton networking

The newest marina in South Florida opened its doors to about 200 yacht captains, crew and industry professionals for Triton Networking …