The Triton

Where in the World

Changes at Monaco Marine La Ciotat


Monaco Marine La Ciotat in France has promoted Nicolas Genelot as general manager and created a new department — the Customer Success Department, headed by Aldric Bullot.

Nicolas Genelot

Genelot spent six years as a project manager at the yard before becoming a business developer. According to a company statement, his main objective is to improve customer care and service quality.

David Queva, who was the previous general manager following Eric Robert-Peillard’s resignation, has moved to the position of group operations director.

Bullot will serve as spokesman for customers for all internal services of the shipyard, according to the company. The objective of the department is to reach 100% retention rate among all the yachts that come to the shipyard, according to a company press release.

Aldric Bullot

“The challenge is to set the standard for the other shipyards and to instill full confidence to our customers,” Bullot stated. “Today, we have a customer retention rate of around 80%.”

Though based in La Ciotat, the Customer Success Department will extend to La Seyne-Toulon and Marseille, and then to the other shipyards by 2021.

Bullot is also charged with organizing events to strengthen the company’s bonds with clients.

The shipyard established a crew support department in 2018. For more information, visit

Share This Post

Leave a comment

Your email address will not be published. Required fields are marked *

Please answer the question below to leave a comment. * Time limit is exhausted. Please reload CAPTCHA.

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Editor’s Picks

Bow thrusters to epaulettes, yacht engineer values mentor’s lessons

By Dorie Cox Engr. Allen Dudley is mesmerized by Capt. Jim Horner’s skillful maneuvers at the helm of the 100-foot (30m) Benetti, M/Y …

Flag states address mariner, yacht certification expirations

Flag states address mariner, yacht certification expirations

By Dorie Cox As the impact of the COVID-19 pandemic continues to affect mariners around the globe, flag classification societies work …

April issue now available exclusively online

April issue now available exclusively online

By Lucy Chabot Reed Due to distribution challenges related to COVID-19, the April edition of The Triton is now available exclusively in …

Yacht captains, crew aim to hold course during pandemic

Yacht captains, crew aim to hold course during pandemic

By Dorie Cox This is a glimpse into what yacht captains and crew are doing amid the COVID-19 pandemic. Very little has stayed the same …