The Triton

Where in the World

Changes at Monaco Marine La Ciotat

ADVERTISEMENT

Monaco Marine La Ciotat in France has promoted Nicolas Genelot as general manager and created a new department — the Customer Success Department, headed by Aldric Bullot.


Nicolas Genelot

Genelot spent six years as a project manager at the yard before becoming a business developer. According to a company statement, his main objective is to improve customer care and service quality.

David Queva, who was the previous general manager following Eric Robert-Peillard’s resignation, has moved to the position of group operations director.

Bullot will serve as spokesman for customers for all internal services of the shipyard, according to the company. The objective of the department is to reach 100% retention rate among all the yachts that come to the shipyard, according to a company press release.

Aldric Bullot

“The challenge is to set the standard for the other shipyards and to instill full confidence to our customers,” Bullot stated. “Today, we have a customer retention rate of around 80%.”

Though based in La Ciotat, the Customer Success Department will extend to La Seyne-Toulon and Marseille, and then to the other shipyards by 2021.

Bullot is also charged with organizing events to strengthen the company’s bonds with clients.

The shipyard established a crew support department in 2018. For more information, visit monacomarine.com.

Related Posts...
As Taiwan superyacht builder Johnson Yachts celebrates its 30th anniversary Read more...
ART: MARINA BSE Mitchell (1) ----- If need more use Read more...
Nautical Ventures Group is now the operator of Anglers Marina Read more...
In recognition of their efforts to reduce negative impacts on Read more...

Share This Post

Leave a comment

Your email address will not be published. Required fields are marked *

Please answer the question below to leave a comment. * Time limit is exhausted. Please reload CAPTCHA.

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Editor’s Picks

News in the brokerage fleet: Alia project sells; Admiral new builds listed

News in the brokerage fleet: Alia project sells; Admiral new builds listed

Yachts sold Project Al Waab II, a 180-foot (55m) new build from Alia Yachts designed by Vripack, with delivery scheduled for summer …

Spin event raises $5,000 for charity

Spin event raises $5,000 for charity

Young Professionals in Yachting raised more than $5,000 for the Children’s Diagnostic and Treatment Center in Fort Lauderdale on Friday …

Crew Compass: Working for liveaboards a seismic shift from charter life

Crew Compass: Working for liveaboards a seismic shift from charter life

Crew Compass: by Lauren Loudon People always ask me what it’s like to work on yachts? You must have some good stories, they say. …

Port state CIC inspections this fall to focus on emergency systems

Port state CIC inspections this fall to focus on emergency systems

The Paris and Tokyo MoUs on port state control will conduct a Concentrated Inspection Campaign (CIC) on vessel emergency systems and …