Triton networks with ICT and Yacht Chandlers
Date(s) - Jan 6, 2016
06:00 pm - 08:00 pm
Network your way into the new year on the first Wednesday of the month. The Triton joins Yacht Chandlers and International Crew Training on January 6. The two companies have relocated into one 42,000-square-foot building on Sunrise Boulevard in Ft. Lauderdale.
Until then, learn more from James James, general manager of Yacht Chandlers, and Brian Luke, chief operations officer at International Crew Training.
- James, please tell us about Yacht Chandlers.
Yacht Chandlers is a leader in megayacht supply and support, headquartered in Ft. Lauderdale for over 25 years. Our main departments are deck, engineering, provisions, interior and fuel bunkering. Tim McMillan, our original partner, has grown our company from the ground up, and I joined him eight years ago. Our other offices are located in Antibes, France, St Thomas (at Yacht Haven Grande), St. Maarten, and a store at Lauderdale Marine Center.
Our tagline is “Anything, Anytime, Anywhere”, and we our proud to offer that kind of service. We offer discounted services to management companies, captain and crew with rental cars and scooters on site, discount storage for yachts and crew, and more.
- What sets you apart?
Our service and listening to customers needs and our employees. From putting a person on a plane to Maldives in a moment’s notice, to a local delivery (and taking away the boxes after delivery), our team takes pride in everything we do. If you need our office open at midnight on Sunday for some emergency parts, we are there. Our new-build packing list has every item listed by pallet and box number so customers can quickly find the parts they need.
By listening to customers we have grown into many services and added unique products. While our purchasing and support process has stayed the same, the type of products we offer and solutions have changed. When a customer wants an alternative solution, faster service, or a better price, we get it.
We are an employee-run company and our best ideas come from our employees. They are the face of our company and we try hard to offer a great place to work. We set goals and when they are met, we take our entire company on a cruise (just did it again this year in August). Our office has fitness area/gym, indoor pool and racquetball court for our teams use.
- What trends do you see?
Seems like new cruising areas are becoming more popular (Cuba, South Pacific, Mexico and Bahamas) and Internet purchasing from crew. Crew want to purchase their own goods sometimes. We set up a crew mail program, where we just charge labor, storage and packing. Crew and yachts can have their own “mail box” and we can support their needs in a new way.
And training, part of the reason for having ICT in with us at the new location is the demand for training and career development. We are proud to have them with us.
- What is important for crew to understand about provisioning/supply?
There aren’t a lot of shortcuts, provisioning is simply a lot of hard work. If you want it right, we have to inspect everything. Quality of produce, condition, packing.. etc.. We have our own brand of beef, McMillans Reserve. We have been to the ranch and seen the select cattle and controlled packing. For other departments, it’s all about the details, as well. More info we have, the faster we can get to work on the solution. If we have an alternative solution, we will present it. For example, we had a customer looking for new VHF radios and the interior department was looking for new radios. We suggested digital radios so they got a better product and saved money.
- Brian Luke please tell us about ICT.
International Crew Training grew out of a predecessor yacht training company started in Ft. Lauderdale in the mid-1990s, the first such program outside of Europe to focus on the training requirements unique to the superyacht industry. A few years ago, the management team became members of the International Association of Maritime Institutions (IAMI), was awarded new MCA and USCG course approvals, and established its relationship with the Large Yacht Qualification Panel, all part of a reorganization effort to be the leading yacht training facility anywhere. As part of this the center came to be known as International Crew Training.
- What are your most popular courses?
Two of our most in-demand courses are Security Awareness and S.A. with Designated Security Duties because of the new requirement under the Manila amendments for everyone to have security training. Additionally, for deck officers the gap closing courses are most often requested. These courses include Human Element and Leadership Management (HELM) and Electronic Chart Display Instrument System (ECDIS). The Manila amendments are also responsible for bringing in these courses.
- You have a lot of new technology, tell us about that.
ICT has incorporated the use of Smartboard technology for all our classrooms. This provides our students with a much more interactive experience. We have also added brand new Transas 5000 simulators for ECDIS, navigation, radar, ARPA and new stand-alone Transas 5000 touch screen GMDSS equipment. We are the first training center worldwide to incorporate touch screen training for GMDSS.
- What advice do you recommend to crew?
Get the pre-requisite experience before attempting to move up the chain of command. When you get the experience pre-study and take all the modules you can and move to the next level with a pre-formulated plan. When the process becomes confusing seek out our help at ICT. We are very good at guiding you through the obstacles that can hinder your career. Becoming stagnant in the industry negatively affects your career goals and income.
- What trends are you seeing in crew education?
There has been an increasing demand for onboard training. There are two types of onboard training. Training for better performance and efficiency such as emergencies or general operating procedures which can also help out with insurance claims and potentially reduce premiums. And training for mandatory certification such as security awareness that will simply make you a better team or individual. An example of this training might be interior training for PYA GUEST program certifications. This type of training will better prepare crew to serve the owner at the highest level possible.
Networking will be held on Jan. 3 at the Yacht Chandlers and International Crew Training building at 750 West Sunrise Blvd., Ft. Lauderdale (33311), www.yachtchandlers.com, +1-954-761-3463.