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Stew Cues: Managing difficult people tricky task

Stew Cues: by Alene Keenan After a hectic holiday charter run, heads of departments take time to assess the relationships among their team. Managing different personalities is a juggling act.…

Stew Cues: Checklists help interior team stay on task for guest arrivals

Stew Cues: by Alene Keenan At this time of year, season is in full swing. Yachts have moved into position,  and you’ve probably already had at least one charter or…

Stew Cues: On a well-run yacht, ‘mise en place’ is the name of the game

Stew Cues: by Alene Keenan Being a judge at the TopNotch Tabletop competition for the 2019 Fort Lauderdale International Boat Show was a real honor. Being up close and personal…

Stew Cues: Keeping inventory time-consuming, but crucial

Stew Cues: by Alene Keenan In a business, an inventory is a list of current assets that are essential for day-to-day business. Inventories are always important on a yacht, but…

Stew Cues: Bed-making need not be a nightmare

Stew Cues: by Alene Keenan It’s been said that you spend a third of your life sleeping. If that’s the case, then stews must spend at least that much time…

Stew Cues: Easy trick to restore tarnished silver

Stew Cues: by Alene Keenan It’s the first day on your new boat. There has not been a handover, and you’re trying to figure out where everything you need to…

Stew Cues: Dusting not just for surfaces; it also scrubs the air you breathe

Stew Cues: by Alene Keenan As comedian George Carlin once said, “Dusting is a good example of the futility of trying to put things right. As soon as you dust,…

Stew Cues: Summer in Med a perfect time to learn about aperitifs, digestifs

Stew Cues: by Alene Keenan As yachts head off to the Med for the summer, yachtie newcomers may have their first introduction to the culture of aperitifs and digestifs. An…

Stew Cues: New hires need to be taught boundaries

Stew Cues: by Alene Keenan Hiring new crew requires more than just vessel familiarization procedures. “Onboarding,” or organizational socialization, is important, too. While an appropriate level of knowledge and skills…

Stew Cues: Order of precedence crucial to fine table service

Stew Cues: by Alene Keenan In a recent article, I talked about where to begin service once the guests are at the table. Another important bit of knowledge for service…