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Stew Cues: New hires need to be taught boundaries

Stew Cues: by Alene Keenan Hiring new crew requires more than just vessel familiarization procedures. “Onboarding,” or organizational socialization, is important, too. While an appropriate level of knowledge and skills…

Stew Cues: Order of precedence crucial to fine table service

Stew Cues: by Alene Keenan In a recent article, I talked about where to begin service once the guests are at the table. Another important bit of knowledge for service…

Stew Cues: Network of contacts key to job hunting

Stew Cues: by Alene Keenan The job market is slow this time of year, especially for new crew. Many boats are still in the Caribbean, but as they return to…

Stew Cues: Table seating, service order dictated by varying factors

Stew Cues: by Alene Keenan Some of the most frequently asked questions I get regarding mealtimes are how to seat the guests at the table and where to begin service.…

Stew Cues: Keep New Year’s resolutions on track

Stew Cues: by Alene Keenan Welcome to month two of the new year. On the last day of 2018, when spirits were bright, life seemed full of possibilities and New…

Stew Cues: Advance service skills with detailed knowledge of menus

Stew Cues: by Alene Keenan Learning is one of the most important activities of your life. Most stews reach a point where they want to learn more sophisticated service abilities.…

Stew Cues: Priceless collectibles on board require special care

Stew Cues: by Alene Keenan People collect things. People on yachts gather expensive things, and we take care of them. Porcelain, ceramics and art glass are favorite items. The value…

Stew Cues: Mistakes in carpet care drive owners crazy

Stew Cues: by Alene Kennan The interior spaces of yachts are designed to be as comfortable as an owner’s or guest’s home. The furniture, textiles and materials chosen for the…

Stew Cues: First challenge is to craft a catchy CV, resume

Stew Cues: by Alene Keenan As a newbie yachtie, the CV/resume is one of the first obstacles to conquer. It is a tool to communicate personal and professional information to…

Stew Cues: The Continental divide at the dining table is drawn on a ‘zigzag’

Stew Cues: by Alene Keenan When I have had the pleasure of having a meal with the crew while training on board a yacht, I often find non-U.S. crew staring…

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